This Support Policy outlines how we assist you before, during, and after project delivery.
At Nexwora, we are committed to delivering high-quality digital services and providing reliable support to ensure your products perform smoothly at all times.
Scope of Support
Technical Assistance
Bug fixing
Minor updates
Performance issues
Troubleshooting errors
General Queries
Product usage questions
Guidance on features
Recommendations for improvements
Post-Delivery Support
Depending on your service package, we provide:
1–3 months of free basic support
Paid extended maintenance packages
Priority support options
Support Availability
Our support team is available:
Monday to Saturday
10:00 AM – 7:00 PM (IST)
Outside business hours, we accept ticket submissions via email, and our team will respond on the next business day.
Eligibility
You must be at least 18 years old to use our services. By using Nexwora’s website, you confirm that you meet this requirement.
Response Time
We aim to respond as quickly as possible:
Critical Issues: Within 12 hours
High Priority Issues: Within 24 hours
General Queries: Within 24–48 hours
What Support Does Not Cover
Support does NOT include:
Major feature changes
New functionality development
Third-party system failure
Server or hosting-related issues outside our control
Design revamps or project restructuring
These services are offered separately as paid upgrades.
Client Responsibilities
To ensure smooth support, clients should:
Provide accurate information
Respond to requests promptly
Maintain proper hosting and server environment
Avoid unauthorized code modifications
Unauthorized changes may void free support.
Termination of Support
Nexwora may discontinue support if:
The support period has ended
The client violates usage policies
Payment obligations are not met
Unauthorized modifications are made
Paid support or maintenance plans can be renewed anytime.
Project Timelines
While we aim to meet all deadlines, timelines may vary depending on:
Complexity of the project
Client feedback and approvals
Technical or operational delays
Nexwora will not be held liable for delays caused by factors beyond our control.
Updates to This Support Policy
Nexwora reserves the right to modify this policy at any time.
Updates will be posted on this page with a revised “Last Updated” date.
At Nexwora, we don’t just build digital products we build long-term partnerships. Your success is our commitment, and we strive to deliver solutions that offer measurable value, improved efficiency, and enhanced digital capabilities.
Nexwora is a next-generation technology solutions provider specializing in Software Development, AI & Automation, Mobile App Development, and Digital Marketing.
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